Question 1

How does the Drink Tracker work?

Accepted Answer

Make sure you have the most updated version!
 
How do I set my daily and/or weekly target?
1. Click the "Settings" icon (three vertical lines) at the bottom left of the Drink Tracker
2. Use the '-' and '+' signs to change your planned drink target amount for a specific date
3. Click "Update" at the top right of the target settings page to save those changes
 
How do I add a drink?
1. Click "Log Your Drink" on the Drink Tracker
2. Tap the date on the popup to edit (if necessary)
3. Add or remove drinks using the '-' and '+' buttons
4. Click Submit

How do I edit a previous drink log?
1. Click on the day/date that you would like to edit
2. Click the blue "Edit" button that displays at the bottom of the Drink Tracker
3. Make the necessary changes and submit

How do I delete a previous drink log?
1. Click on the "Insights" button in the bottom left corner of the Drink Tracker
2. Click the clock icon in the top right corner to bring up the "History" section
3. Swipe left on the drink log entry to delete

How do I toggle between the calendar and chart views?
1. Click the drop-down menu at the top of the Drink Tracker
2. Select the view that you would like enable
3. The app will remember your choice for you until you change it!

How do I view my monthly or weekly stats?
1. Click on the "Insights" button at the bottom left of the Drink Tracker
2. Here you can view your current week and/or month as well as previous weeks and/or months. You can also view an analysis of your drinking habits for the displayed time-period at the bottom of the "Insights" page.

Question 2

How do I cancel my Reframe subscription?

Accepted Answer

We’re sorry to see you go, but we want to make sure it’s easy if you need to cancel. The steps depend on how you originally subscribed:

If you subscribed through the App Store (iOS):
 Go to your iPhone’s Settings > Tap your name > Subscriptions > Select Reframe > Tap Cancel Subscription.

If you subscribed through Google Play (Android):
 Open the Play Store > Tap your profile icon > Payments & subscriptions > Subscriptions > Select Reframe > Tap Cancel.

Can’t find your subscription through the App Store or Google Play?
That usually means you subscribed directly through Reframe, in that case:
Open the app > Go to the Me tab > Tap the Settings gear > Subscription > Tap Cancel Subscription.
Or, just reach out to us , we’re happy to take care of it for you on our end if your subscription is through Reframe.

A quick note: Deleting the app or not using it won’t cancel your subscription. You’ll need to cancel it manually using one of the methods above, please feel free to reach out to us if you have any questions.

Just a gentle reminder:
If you’re thinking about canceling, we recommend doing it a little before your renewal date to make sure everything processes smoothly.  If you're unsure about when you're set to renew or need help canceling, don’t hesitate to reach out — we're always here for you and happy to help.

Question 3

Why is my data not synced across multiple devices?

Accepted Answer

Reframe has recently incorporated the ability to sync some of your data across multiple devices, but not all of the features have multi-device support. This is because your data is stored locally on your device in an effort to ensure that your private information stays private!

Question 4

I have an issue I would like to report, how can I report without emailing Reframe every time?

Accepted Answer

Simply shake your phone, and you will see the Instabug popup. Report your issue there. Thank you!

Question 5

Where can I find my alcohol-free day counter?

Accepted Answer

Go to the “ME” tab in the bottom right corner; here you can find all of your stats, including your number of days since you began your alcohol-free or cutback journey.

Question 6

Where can I find my drink counter to keep track of my alcohol intake?

Accepted Answer

Go to the “ME” tab in the bottom right corner; here you can find your Drink Tracker, where you can add, edit, or delete drinks, change your weekly target, and view your weekly or monthly drink intake.

Question 7

How do I reset my Daily Tasks and/or start over from the beginning of the program?

Accepted Answer

Go to the “ME” tab in the bottom right corner.
Click on the “SETTINGS” icon in the top right corner.
Scroll down to “RESET PROGRESS.”

Here you can delete your Daily Task progress or change your program date!

Question 8

How do I change my AF / Cutback date, baseline weekly drink count, or baseline weekly drink cost?

Accepted Answer

1. Go to the “ME” tab in the bottom right corner. 
2. Click on the “SETTINGS” icon in the top right corner. 
3. Scroll down to “INFORMATION.” 
4. Enter your AF / Cutback date and edit your other baseline information.

Question 9

How do I change from one track to the other? Can I change back and forth if I want?

Accepted Answer

Yes, you can change tracks as you see fit!

Go to the “ME” tab in the bottom right corner.
Click on the “SETTINGS” icon in the top right corner.
Scroll down to “CHANGE TRACK.”
Click on “CHANGE TRACK.”

Please note that this change will not register until you open the app on the following day.

Question 10

Forum Policy and Etiquette

Accepted Answer

The forum is a safe space to anonymously share what you are going through! In order to ensure that everyone feels safe and supported, we have some guidelines on how to approach forum interactions.

Always make posts, comments, and other responses in a respectful manner that does not aim to attack, belittle, abuse, or intentionally trigger anyone else. You have every right to disagree with your fellow community members and share your personal perspective, however abusive and offensive posts and/or comments, links, or other materials will not be tolerated.
All posts should be professional and courteous in nature. Defamation, obscenities, racist remarks, or otherwise harmful and derogatory posts are subject to removal and the user posting the content risks losing their forum privileges.
The Reframe forum is moderated by an admin team: the team has the discretion to edit or remove any thread that they find violates the forum Policy & Etiquette Standards. If your post does not meet these standards, we will attempt to reach out to you and reiterate the forum policies. At this time you may be subject to permanent or temporary ban from the forum.
If you ever encounter a post or comment that you think violates these rules, please shake your device and report it to the Reframe team. (Alternately, you can email us at support@reframeapp.com)

Question 11

Where do I find my Road Map? Why are the modules not unlocked?

Accepted Answer

You can find your Road Map at the top left corner of the “DAILY TASKS” page. All Road Map modules are locked until they are accessed through your Daily Tasks. We do this because the content is meant to be read in a specific order and in specific increments to help keep it all digestible.

As you continue to complete Daily Tasks, you will unlock more readings in your Road Map. Once you've unlocked them you can go back whenever you'd like to read them! You just cannot read ahead.

Question 12

How do I reset my password?

Accepted Answer

1. Head to “My Profile” page and click “Change Password.”
2. Check your email for the confirmation code (double check your spam folder!).
3. Input the confirmation code and enter a new password.

Question 13

What are Recoins?

Accepted Answer

Recoins are awarded when you complete your Daily Tasks and can be used towards Courses, Challenges, Workshops, and more! You will currently earn 50 Recoins per day for completing your Daily Tasks, and we are working to expand the Recoin feature in the near future.

Question 14

Site Map

Accepted Answer

"Daily Tasks" tab - This tab is on the far left bottom of the screen. Here you can access your tasks for the day as well as the Road Map to see previously covered tasks. You can also access your current Challenge on this tab. This is where you should start each day!
"Toolkit" tab - This is the second tab from the left and has your craving tools, personal journal, meditations, mood log, stress log, goal tracker, and more!
"Discover" tab - This tab contains the schedule of Zoom meetings as well as the Courses, Challenges, Workshops and book club!
"Forum" tab - This is where you can connect with other community members, post your thoughts, and check in for updates from Reframe team members.
"Me" tab - This is the farthest tab to right, and it has all of your statistics about your journey, your Health Updates, and your drink tracker/log; additionally, your Settings can be found at the top left of this page by clicking the the gear-shaped icon.

Question 15

Emergency Hotline (International)

Accepted Answer

SELF-HARM
https://www.opencounseling.com/suicide-hotlines - A full list of hotlines based on COUNTRY
https://suicidepreventionlifeline.org/ or 1-800-273-8255 - (INTERNATIONAL) (Press 1 for VETERANS)

ABUSE/ASSAULT
RAINN National Sexual Assault Hotline 1-800-656-HOPE (4673) - (INTERNATIONAL)
RAINN National Sexual Assault Hotline - https://hotline.rainn.org/online?_ga=2.162076924.171161089.1644271917-1620906049.1644271917

ONLINE PRIVATE CHAT
https://www.thehotline.org/ - Call 800-799-7233 - (INTERNATIONAL)

SPECIALIZED HOTLINES
www.alp.org The Audre Lorde Project- Call 1-178-596-0342 - (LGBTQIA+)
The Trevor Project 1-866-488-7386 - (LGBTQIA+ Safe)
The Trevor Project TEXT 67878 - (LGBTQIA+ Safe)

Question 16

Emergency Hotline (US)

Accepted Answer

SELF HARM
Suicide and Crisis Lifeline - 988
Crisis Text Line (text HELLO to 741741) - (US)

ABUSE/ASSAULT
www.loveisrespect.org National Dating Abuse Helpline - 1-866-331-9474 - (US)
www.childhelp.org National Child Abuse Hotline/Childhelp - 1-800-4-A-CHILD (1-800-422-4453) - (US)
www.futureswithoutviolence.org Futures Without Violence: The National Health Resource Center on Domestic Violence -Call 1-888-792-2873 (US)

VETERANS
https://www.veteranscrisisline.net/get-help-now/chat/ - (US VETERANS)
https://www.vets4warriors.com/contact/ 1-855-838-8255 - (US VETERANS)

SPECIALIZED HOTLINES
www.translifeline.org Trans Lifeline - Call 877-565-8860 (US)
www.wocninc.org Women of Color Network - Call 1-800-537-2238 - (US)

Question 17

Emergency Hotline (UK)

Accepted Answer

SELF HARM
Shout Crisis Text Line – Text "SHOUT" to 85258 - (UK)
YoungMinds Crisis Messenger – for people under 19, Text "YM" to 85258 (UK)
Samaritans Call 116 123 - (UK)
Men’s Advice Line - Call 0808 801 0327 (For Men in the UK)

ABUSE/ASSAULT
https://www.nidirect.gov.uk/articles/domestic-and-sexual-abuse-helpline - Call 0808 802 1414 - (UK)
victimsupport.org.uk - Call 0808 168 9111 - (UK)
https://www.victimsupport.org.uk/help-and-support/get-help/support-near-you/live-chat - ONLINE PRIVATE CHAT - (UK)
National Domestic Abuse Helpline - Call 0808 2000 247 - (UK)
https://www.nationaldahelpline.org.uk/Chat-to-us-online - Online Live Chat - (UK)

Question 18

Emergency Hotline (AU)

Accepted Answer

SELF HARM
Lifeline Call 13 11 14 - (AU)
Lifeline Text 0477131114 - (AU)
Beyond Blue Call 1300 224 636 - (AU)
Samaritans - Text 135 247 - (AU)

ABUSE/ASSAULT
Domestic Violence Line - Call 1800 656 463 - (AU)
Safe Steps Family Violence Response Center - 1800 015 188, available 24/7, or (03) 9322 3555 - (AU)
The National Sexual Assault, Family & Domestic Violence Counselling Line - Call 1800RESPECT, or 1800 737 732 - (AU)

How does the Drink Tracker work?

How do I cancel my Reframe subscription?

Why is my data not synced across multiple devices?

I have an issue I would like to report, how can I report without emailing Reframe every time?

Where can I find my alcohol-free day counter?

Where can I find my drink counter to keep track of my alcohol intake?

How do I reset my Daily Tasks and/or start over from the beginning of the program?

How do I change my AF / Cutback date, baseline weekly drink count, or baseline weekly drink cost?

How do I change from one track to the other? Can I change back and forth if I want?

Forum Policy and Etiquette

Where do I find my Road Map? Why are the modules not unlocked?

How do I reset my password?

What are Recoins?

Site Map

Emergency Hotline (International)

Emergency Hotline (US)

Emergency Hotline (UK)

Emergency Hotline (AU)

by Glucobit Inc.

Reframe is an evidence-based app to help people develop healthier drinking habits. It is NOT designed to treat alcohol use disorder (AUD). For resources related to AUD and help, please visit the NIH website.

Contact

✉️

support@reframeapp.com

📍

6120 Windward Pkwy, #165, Alpharetta, GA 30005

About

Support

Use Cases

Featured Articles

Wine Belly: What Is It and How Do I Get Rid of It?

10 Mocktails To Order at Any Bar

How Soon After Quitting Alcohol Will I Lose Weight?

Which Alcoholic Beverages Are Best if I Have Heartburn?

What To Expect When You Quit Drinking: A Timeline

Why Do My Feet Swell When I Drink?

What Happens to Your Body When You Drink Tequila?

Work with Us

Comparisons